Policies, NDIS & FAQ 

Shipping Policy

 

The Sensory Studio uses Australia Post for shipping throughout Australia. All items are sent with tracking and a flat rate shipping charge of $9.95 shall apply for all orders under $99.99, $15.95 for orders between $100.00 - $249.99, $20.00 for orders between $250.00 - $349.99. Free Shipping is available for all orders over $350.00 (excluding items that are bulky). Bulky items are only available for pick up or Local Wollongong delivery.

Free Local shipping within Wollongong: We offer complimentary shipping in the Wollongong area, (Minimum spend $20.00 and live within 15kms of Wollongong NSW 2500.) Please use pick up option at checkout and give us a call to organise a suitable delivery time.

Express Post is available on all orders by contacting the Sensory Studio via phone 0491 717163 or email info@thesensorystudio.com.au An applicable charge shall apply, based on size and weight of the order.

All Items will be dispatched within 2 business days of orders being received, (where possible we will endeavour to dispatch within 1 business day) For Larger orders we may send via specialised courier. 

 

Some of our bulky items found in-store are not listed on our website, however they are available for local delivery or can be posted via courier. These larger items will incur a delivery charge based on weight and address. Contact us for a quote.

If you are not home when your order arrives, the items will be taken to your local Australia Post outlet unless you give permission for Australia Post to leave in a safe place. The Sensory Studio will do its best to ensure your order is delivered on time, however we can not be held accountable for any delays in shipping once the items have left our premises. If you have not received your items within 14 days, please contact us via email info@thesensorystudio.com.au

 

Returns and Refund Policy

 

The Sensory Studio will happily provide a return/refund under the following conditions:

  • All products must be in as new condition (i.e not used, undamaged and in the original packaging).

  • Email The Sensory Studio via email as soon as possible, info@thesensorystudio.com.au with the following information:

    • Your name, contact number, receipt number, product name, reason for return, and advise if you would like a replacement, exchange or refund. The Sensory Studio will then advise details via email for the items to be returned

  • All Products must be returned within 14 days via a trackable method.

  • Once items are received, The Sensory Studio will provide a refund (using the same method of payment) or an exchange. Any postage incurred for an exchange will be the responsibility of the consumer.

  • The Sensory Studio will not pay for return postage unless the item is deemed faulty.

  • We are unable to refund or exchange the following products that for hygiene reasons;

    • Chewable products, including chewie necklaces or chewable fidgets.

    • Linen – i.e Sensory Compression sheets

  • Please note orders that have been paid by the NDIS, can not be refunded, we can only offer an exchange on these items.

NDIS

The Sensory Studio will issue Tax Invoices for all purchases made either in-store or online.

Self-Managed Participants:

Self-Managed Participants can use the invoice provided to claim directly from the NDIS themselves, (if funds are available in the appropriate support category). If you are unsure as to what you can claim (or if you can claim), please contact the NDIS directly to discuss your individual plan. https://www.ndis.gov.au/participants

 

Plan Managed Participants:

If you are Plan Managed, and would like to The Sensory Studio to invoice your plan manager directly, please send an email to info@thesensorystudio.com.au with a copy of the items In your cart, along with the following information:

 

Participant’s Details:

  • Full Name

  • NDIS Number

  • Date of Birth

  • Address

  • Phone Number

  • NDIS Category, that funds are to be sourced from.

 

Plan Manager details

  • Plan Manager Name (i.e Company Name)

  • Contact Name

  • Email address

  • Phone Number

 

The Sensory Studio will then invoice the Plan Manager directly. Once funds are received from the Plan Manager, The Sensory Studio will then dispatch goods directly to the participant. Please be advised that all Plan Managers have different processing times.

 

If you have any questions, please don’t hesitate to contact us via email: info@thesensorystudio.com.au or via

phone 0491 717163. 

NSW Schools

We can invoice NSW Department of Education Schools directly, just give us a call on 0491 717163 or email us via info@thesensorystudio.com.au with your order details and we will forward an invoice through to your school. 

Privacy

This privacy policy sets out how The Sensory Studio uses and protects any information that you provide when you use this website. The Sensory Studio is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, and then you can be assured that it will only be used in accordance with this privacy statement.

The Sensory Studio may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective as at 10 January 2020.

 

What we collect

We may collect the following information:

  • name

  • contact information including email address

  • demographic information such as residential address

  • other information relevant to customer surveys and/or offers

 

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.

  • We may use the information to improve our products and services.

  • We may periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone or mail.

  • We may use the information to customise the website according to your interests.

  • We will never sell your information.

 

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

 

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

 

Links to other websites

Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

 

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes

  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us, info@thesensorystudio.com.au.

We will not sell or distribute your personal information to third parties unless we have your permission or are required by law. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

©2019 by The Sensory Studio - Shop 2, 19 - 21 Princes Hwy, Fairy Meadow, NSW, Australia